TOPIC

Description

Resolution

@RISK

I received the book "Simulation Modeling Using @Risk" by Winston.
The book contains a demo copy of @Risk but I can't get it to install with Office97.

The demo version is incompatible with Office97.
You can, however, download a trial version from www.palisade.com that is compatible.

@RISK

I receive error messages while launching @Risk.

Download the patch to 3.5E from www.palisade.com

DATA ANA. W/ EXCEL

I have the StatplusV2 addin that accompanies "Data Analysis for Excel Updated for Office 2000" (ISBN 0-534-36278-8)

I am having some difficulty using the addin.

Be sure you are using the most recent version of the add-in. Follow the steps below to download the most recent version:


Please point your web browser to the following URL address (case-sensitive):

ftp://tech:helpme@ftp.thomsonlearning.com/
public/STATS/berk2000/addin/

Download statplusv2_update.exe to your Windows Desktop.
Once it has downloaded, double-click the new file on your Desktop to begin the update process.
Follow the onscreen instructions.

If you have any questions, please contact tl.support@thomson.com or call 1-800-423-0563.

DATA ANA. W/ EXCEL

I can't get my Statplus 1.0 add-in to work properly with a data file I created.

When naming your data file, be sure to only use letters and numbers, no special characters.
This is only an issue with Statplus v1.

DATA ANA. W/ EXCEL

I am receiving various Visual Basic errors when running the Stat Plus Add-Ins under Office 97.

Stats97.xla will not run on certain configurations of Excel `97: those
with international versions of Win`95 OS and those with slightly older
versions of Excel `97. Both give Visual Basic errors.
Please download an updated version, which should solve most of your errors.
Point your web browser to this URL: (case-sensitive)

ftp://tech:helpme@ftp.thomsonlearning.com
/public/STATS/stats97/

Download the file (if you have Internet Explorer, right click on the file(s), and choose "Copy to Folder"), launch it and follow the onscreen instructions. You can also view the included readme file for detailed instructions.

DATA ANA. W/ EXCEL

I am having trouble installing my StatPlus Add-in Disk by Berk and Carey under an Office 95/97 environment.

Updated files can be downloaded from:

ftp://tech:helpme@ftp.thomsonlearning.com/
public/STATS/berk95/

Download (if you have Internet Explorer, right click on the file(s), and choose "Copy to Folder") and launch the file. Follow the onscreen instructions to install.

Once the files have been installed:

Open Excel Program...click on Tools from menu bar...select Add-Ins from drop-down menu...find "berk" folder...double click either Stats95.xls or Stats97.xls (depends on your system) to add to your Add-Ins screen...then click OK. Your menu bar will now show the Stats options.

If you don't want to install the Stats Add-In each time you launch Excel, simply open the Stats file as if you would any other file in Excel. It will then be installed for the session of Excel only.

DATA ANA. W/ EXCEL

The book says to contact the publisher to get a copy of Excel 5.0 files for Berk and Carey's book. Where do I get them?

You can download the disk from our FTP site:

ftp://tech:helpme@ftp.thomsonlearning.com/
public/STATS/berk50/

(if you have Internet Explorer, right click on the file(s), and choose "Copy to Folder")

Be sure to read the readme file after downloading both files from the site.

DATA ANA. W/ EXCEL

Is there a Mac version of the diskette?

No.

DATA ANA. W/ EXCEL

The StatPlus Frequency Table output is incorrect when used with relative
references for the Data or By variables rather than range names. An updated
version of the file which creates the frequency table is available for
download. To install the bug fix, do the following:

1) Exit Excel
2) Download the FreqTab.spa and copy it to the folder containing the
StatPlus add-in files, replacing the previous version of FreqTab.spa
3) Restart Excel

An updated version of the file which creates the frequency table is available for
download. To install the bug fix, do the following:

First, download the .spa file from our FTP site (case sensitive):

ftp://tech:helpme@ftp.thomsonlearning.com/public/
STATS/berk2000/freqtab/

Then, download the FreqTab.spa and copy it to the folder containing the StatPlus add-in files, replacing the previous version of FreqTab.spa
(by default, it should be in (c:\berk-carey\statplusv2)

Lastly, restart Excel and reload the addin if it's not autoloaded.

DECISION TOOLS

How do I go about purchasing a permanently unlocked version?

You can upgrade your Decision Tools Suite today.
Option 1: Decision Tools Suite Student Unlock
Unlock your student Suite for only $129
Your current version included in this tax book on cd-rom is a limited tasking time-lock version. Now you can unlock your student version of the suite for UNLIMITED non-time locked use. Models will be limited to a smaller size, but you will be able to perform same analysis you undertaken in your class work without worrying about your software expiring.

DECISION TOOLS

I used my Decision Tools for 10 days, and then it tells me I have to upgrade or buy it. It came with a Duxbury Press textbook.

The book that you purchased was sold by Palisade. This book contains a CD that is a 10 day trial version of the professional product.
Please visit www.palisade.com or look within the program for options to purchase the full versions or the limited student version.

DECISION TOOLS

The CD-ROM includes the following software from Palisade:
@RISK, PrecisionTree, BestFit,
RISKView, and TopRank.

What version of these applications is included on the CD?

Here are the versions included on the CD:

@RISK 3.5.2
@Risk 4.0
BestFit 2.0d
PrecisionTree 1.0a
RISKview 1.1c
RISKview 4.0
TopRank 1.5e

DECISION TOOLS

When I launch @Risk4, a dialog window with "Could not initialize the @Risk Model application" message popped up.

There are several possible reasons this error could occur.

@RISK-Model is not registered properly with your computer. In @RISK 4.0.4 and higher, this registration should happen automatically. In @RISK 4.0.3 and earlier, you can manually register @RISK-Model, by going to the Run item on the Start Bar. Type in "C:\DTOOLS\RISK4\RskModel.exe /REGSERVER" (where C:\DTOOLS\RISK4 is the directory where you installed @RISK – you'll need to change that accordingly, if it is not) and click OK.
There is a missing support file. The recommended cure for this is the reinstallation of @RISK.
You still have a copy of @RISK running from a previous session. Make sure @RISK is shut down completely before launching it again.
Your system is low on memory or resources.

It is also recommend that you download the upgrade at www.palisade.com

DECISION TOOLS

I need to reinstall my Decision Tools software, and my ID Code is not being accepted. It says it has already been registered.
I did not purchase a used copy.

Please send an email to tl.support@thomson.com, with the following information:
Name:
School:
email address:
ID Code (Start... Programs... Palisade Decision Tools...@Risk. Click Authorize. Click Via Phone):
Reason for reinstall:

Note: The ID Code is NOT the keycode, see above for steps on how to access the ID Code.


A new Authorization Code will be processed and emailed to you.
Thanks.

DECISION TOOLS

I'm having trouble with my @Risk 4.0 application. Especially concerning exercises11.4, 11.5 and 12.13 from the Practical Management Science text.

A patch is available for @Risk 4.0.

Please go to the following web page for more
information, and click on Software Updates.

http://www.duxbury.com/awz/index.html

DECISION TOOLS

What are the limitations of the student version?

@RISK: 1 worksheet, limited to 4000 cells (40 columns by 100 rows)
The 100 rows by 40 columns must occupy rows numbered 1 to 100
and columns lettered A to AO. You cannot do anything in cell A101 or any
cell outside that range.

PrecisionTree: 50 nodes in decision tree or influence diagram

BestFit: limit to 200 point data set

TopRank: 1 worksheet, limited to 4000 cells (40 columns by 100 rows)

RISKview: no limit

DECISION TOOLS

I have the new Decision Tools suite. Installation went fine. When I try to launch any of the add-ins from my ...I get the error "This wkbk contains a type of macro (excel 4.0 macro) that cannot be disabled or signed. Therefore it cannot be opened under high security levels.

Go to Tools... Macros... Security.
Change the security to Medium.
Exit Excel.
Relaunch Decision Tools from the Start Menu and choose to Enable Macros, repeatedly if necessary until all macros are added.

Please note: This is a lower security setting, be cautious of all macros you enable in your Office products.

DECISION TOOLS

I'm having launch errors with Decision Tools products.

If you have Adobe Acrobat, please remove the PDFwriter.xla from your XLStart folder.
This will not affect your ability to make .pdf files.

DECISION TOOLS

I have Windows NT/2000.
I can't get the Premium Solver from Frontline Systems to install. I keep getting a "File Not Found" error.

Please download the installer from our FTP site (case-sensitive):

ftp://tech:helpme@ftp.thomsonlearning.com/public/
STATS/dtools/premsolv/

Download the premsolv.exe file to your Desktop, or open it from the current location. Then launch the file to begin installation of the Premium Solver.
Be sure you already have the Standard Solver that comes with Microsoft Excel installed.

DECISION TOOLS

How do I authorize my Decision Tools Suite after 30 days?

You are given the option to authorize the product within 30 days of installation.
Simply choose "via Web" to be taken to the Palisade web site. You can manually access the Palisade web site by going to:
http://www.palisade.com/softwareauthorization

DECISION TOOLS

I've installed the Decision Tools to my network server, but receive a "Failed to Create Empty Document" when I launch the Authorization Monitor. If I launch one of the Decision Tools components, I don't have the option to Authorize the product either.

The "Failed to create empty document" message you are getting could be
caused by having, a different version of the file Grid32.ocx from the
version installed by Palisade.

The version installed by Palisade is 4.0.29.8. In at least one instance the
Failed to create empty document message occurred on a system where a later
version of Grid32.ocx was installed.

Check the version of Grid32.ocx on the machine from which you are
attempting to launch the Authorization Monitor. If the file version is not
4.0.29.8, then try the following workaround:

1. Rename your version of Grid32.ocx to Grid32.NEWER.

2. Now you should not have any file at all on the server that is
named Grid32.ocx. (Check to make sure, and then rename any other copies of
Grid32.ocx with a different extension.)

3. Uninstall any parts of the @RISK installation that you have done
so far. You should be able to do this by :

Clicking the Windows Start button
Choose Settings>Control Panel
Double-click Add/Remove Programs.
Highlight the list item for @RISK and click the Add/Remove
button. You may have to remove the entire The Decision Tools suite.

4. Reinstall @RISK as directed in the Network ReadMe. The installer
should ignore the renamed versions, and write a totally new Grid32.ocx to
your drive, which will be the Palisade version.

5. See whether you are now allowed to launch the Authorization
monitor at the appropriate point during the instructions given in the second
section of the Network ReadMe, titled "Running the Authorization Monitor.

The problem with the Grid32.ocx version was previously reported as a bug,
and will be fixed in a later release.

DECISION TOOLS

I can't find Solvertable.

Remove it from the Tools... Addins section of Excel.
Then, delete your current solvertable. Go to Start... Find. Files and Folders. Do a search for "solvertable". Delete all instances of it.


Please go to the following URL address to download Solvertable (case-sensitive):

ftp://tech:helpme@ftp.thomsonlearning.com/public
/STATS/solvertable/

Download solvertable_install.exe to your Windows Desktop.
Once downloaded, double-click to begin the installation.
Follow the onscreen instructions.

To launch the addin, we recommend doing it a bit differently, but it's the most reliable.

Launch Excel. Go to File... Open. Navigate to the C:\Solvertable folder.
Double-click solvertable.xla.
Click "Enable macros"

Use solvertable as normal.

DECISION TOOLS

I can't get my Premium Solver to work on Office XP.

Please download an updated version from our FTP site (case-sensitive):

ftp://tech:helpme@ftp.thomsonlearning.com/public/
STATS/dtools/premsolv/

Download the premsolv.exe file to your Desktop, or open it from the current location. Then launch the file to begin installation of the Premium Solver.
Be sure you already have the Standard Solver that comes with Microsoft Excel installed.

DECISION TOOLS

I'm receiving an Authorization Error when I go to register my product. The installation seemed to be successful.

Authorization errors can occur of .key files become corrupt. A complete uninstall/reinstall usually solves the problem.

First, go to Add/Remove Programs from Windows Control Panel, and remove "The Decision Tools".
Then, go to Start... Find. Do a search on "dtools".
Delete any remnants of the Decision Tools folder (by default, it's C:\Dtools)
Also delete the dtools.ini file (usually in C:\Windows).

Then, reinstall the Decision Tools from your CD and try to authorize. Please note, your ID Code will be different.

DECISION TOOLS

I can't get the installer to accept my Keycode.

On the previous screen, it asks for the serial number. It says LIMITED. Change this to the serial number printed in your CD-sleeve.
Then when you type in your Keycode on the next screen, it will work.

DECISION TOOLS

My school has received the network version.
The first time I launch it, it's expired.

The network version requires immediate authorization.
Only Palisade can authorize the network version.

Please email the following information to tl.support@thomson.com, and it will be sent to Palisade for processing:

ID Code: (generated by the Authorization Monitor, click "authorize"... "via phone" to see it.
School Name:
User's name:
email address:

A code will then be emailed.
Please note: You can't click the "via web" button, that only works for standalone versions.

DECISION TOOLS

I'm having difficulty using a component of The Decision Tools Suite.

Student support is limited to installation issues only.
If you are a student, you can access the FAQs at www.palisade.com, or contact your instructor.

If you are an instructor, please email verification that you are an instructor using the product in a classroom environment. This can include name, email, and phone# of any other faculty such as department chair or dean; your sales rap's name and email; a page on your school's website that verifies your position and email address.

Please also include a detailed explanation of the problem, as well as the ISBN of the textbook.
If you are not using a dataset that accompanies the CD, then include the dataset also.

Please email all of this to:
chris.valentine@thomsonlearning.com

This information will then be forwarded to Palisade for their suggestions.

DECISION TOOLS

I have Practical Management Science, 2e, by Winston and Albright (isbn: 0534371353).
Page 28 refers to Excel Tutorials, but I cannot find them in my Start Menu. Where are they?

By default, the Tutorial file is located in the C:\ALBRIGHT folder. It is called tutorial.htm.
Simply double-click this file, or open it with your web browser.

If it is not in the Albright folder, it will be located in whichever folder you chose to install the Statpro add-in.

If it still cannot be located, it is available online at www.indiana.edu/~mgtsci/index.html

DECISION TOOLS

Clicking on @Risk will return a message "@Risk Launcher: could not send open Risk.xla message". Or if you click on
TopRank, you will get "the
macro
c:\DTOOLS\SYSTEM\DTOOLS.XLA
`!launchTopRank` could not be found".

Sometimes it has to be manually started in Excel.
Open Excel by itself.
Then go to Tools... Addins. Click Browse.
Go to the C:\DTOOLS\System folder.
Double-click dtools32.xll.
This should then add dtools32 in your addin list. Be sure it has a checkmark.
Exit Excel.
Try opening one of the applications by going to Start... Programs... Decision Tools... etc.

DECISION TOOLS

I've bought a used book and cannot register my used copy of the software because the serial # has already been authorized by the previous user.

You can purchase a new serial # which will allow you to personalize your copy of the software and get full usage out of it.
Please visit www.duxbury.com.
Click on Online Book Companions, choose your book, hit Student Resources, and then Software Authorization.

DPL

I have Win95 and my 3.1.1 of DPL won't work

Win95 requires DPL upgrade 3.2.

Please go to this URL:

ftp://tech:helpme@ftp.thomsonlearning.com/
public/dpl32/

Download the file called dpl_32.exe (if you have Internet Explorer, right click on the file(s), and choose "Copy to Folder")

Once downloaded, double-click the file to start the extraction and installation of the upgrade (be sure to have a blank floppy in drive A:).

INSIGHT XLA

I downloaded the demo program and it worked fine. I went ahead and bought the full version (Monte Carlo). It installed fine, but it sill limits me to 50 runs, even though it should contain 5000. It's as if the demo is still installed, even though I deleted it.

This is caused by a couple of dll files that were installed by the demo program.
In the demo, two files were copied into your
C:\Windows\System directory, they were:

Sim5016.dll
Sim5032.dll

I would recommend searching your hard-drive for both of these files, delete them both.
Then delete sim.xla from your Excel\Library folder and also delete the Insight folder.
In other words, get rid of all of it!

Once all of this is gone, reinstall just the full program

INSIGHT XLA

We have upgraded from SIM.XLA to SIM25K.XLA. AT present we have noticed that we now have
to
manually edit all the files linked to the old SIM.XLA to SIM25K.XLA.

This is an ugly feature of all Excel add-ins. They remember the path name
with the function. When you load the file under SIM25k gen formulas will
look like =`C:\PROGRAM FILES\MICROSOFT
OFFICE\ OFFICE\LIBRARY\Sim.xla`!gen_Normal (100000,20000)

With SIM25k loaded and SIM not loaded,

Use the Edit Replace command to replace

=`C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\LIBRARY\Sim.xla`! NOTE use
the exact path statement as it appears on your machine

with

=

for the entire worksheet.

Then save the workbook and all will be well.

INSIGHT XLA

What is the exact syntax for the gen_Discrete function?

You have to specify and array of cells, You can't just type in the probability and value numbers.

INSIGHT XLA

When using What's Best, the help file refers to some examples files that I can't find.

What's Best! includes example files which were considered redundant with the
examples we put in INSIGHT, so we left them out. However, you can
go to www.Lindo.com, and download the very latest version of What`sBest!
along with the latest example files.

INSIGHT XLA

I have Insight.XLA for the MAC.
0534357857

When I go to launch the SIM.XLA addin, I get:
Runtime Error 53: File Not Found: sim32.dll

Simply copy the sim16.dll file that is in your System Extension directory, and rename the copy sim32.dll.
Then place it back in the System Extensions folder.

INSIGHT XLA

I can't get the What's Best add-in to launch with Excel 2000.

The problem is that the older add-in can't seem to be recognized by the auto-launcher of Excel2000.
The only way to launch the add-in is to open the file manually.
Launch Excel, and then look in the C:\Program Files\Microsoft Office\Office\Library folder. You should see the wb.xla file.
Double-click it, say Yes to Enable Macros and the add-in should load.
The add-in wasn't designed for Excel 2000, but we have not heard of any usage issues at this point.

INSIGHT XLA

I purchased the Upgrade to the Monte Carlo Simulation call SIM25k.xla.
I am having trouble with it.

This is an industrial upgrade, and therefore not supported by ITP.
We can forward your issue on to the author if you email tl.support@thomson.com.
Or visit www.analycorp.com

INSIGHT XLA

I have the professional upgrade and have questions about it.

Please go to www.analycorp.com
ITP only handles academic adoptions.

JMP.IN MAC

I just received JMP In 4, which I am using on my Macintosh. The manual says that I should be able to import and export
files directly from and to Microsoft Excel.
How do I do this?

On the Macintosh, you will need to save the Excel file as a delimited text file or copy then paste the data into JMP. To import the text file into JMP:

Launch Excel and open your dataset. Go to File... Save As. For Files of Type, choose "text, tab delimited".
Launch JMPIN. Go to File... Open. Switch "Show" to "text documents". Find your .txt file.
Choose "Delimited". Hit OK.

JMP.IN MAC

I'm having difficulty using JMPIN 4.

First, be sure you have upgraded to JMPIN 404:

Please download a patch file from our FTP site.
Please note: The patch is 13MB, if you need an alternate way of getting the patch, please either email tl.support@thomson.com and include a mailing address, or call 1-800-423-0563 x3.

To download:

Point your browser to the following URL address (case-sensitive):

ftp://tech:helpme@ftp.thomsonlearning.com/
public/jmpin4/mac

Download and launch the upgrade file that will extract to your Desktop.
--------------------

Student support is limited to installation issues only.
If you are a student, you can access the FAQs at www.jmpdiscovery.com, or contact your instructor.

If you are an instructor, please email verification that you are an instructor using the product in a classroom environment. This can include name, email, and phone# of any other faculty such as department chair or dean; your sales rap's name and email; a page on your school's website that verifies your position and email address.

Please also include a detailed explanation of the problem.
If you are not using a dataset that accompanies the CD, then include the dataset also.

Please email all of this to:
chris.valentine@thomsonlearning.com

This information will then be forwarded to SAS for their suggestions.

JMP.IN MAC

Does JMPIN support the general estimating equations (GEE) technique?

JMPIN will not do GEE tests.

JMP.IN MAC

I have JMP IN 4.
When you specify the mean and standard deviation, the center line and control
limits for an S-chart are wrong. The plot of the standard deviations, however, is correct.

This issue is being looked into.
It only affects JMP IN, not JMP.

JMP.IN MAC

Can JMP IN 4 or higher be installed on a network server and not run locally?

No. JMP IN 4 must be installed locally on each client machine.

JMP.IN WIN

Since installation I have not been able to
classify my data as continuous data even though it is continuous data.
Only nominal and ordinal modeling type is highlighted and it will not let
me chose continuous. Therefore I can not simple things like scatterplots
etc.

Try this; Launch JMP IN. Go to file and choose open. Open "Databook" and choose the JMP file "bigclass". In the AGE column the little box above AGE should be set as "O"
Put your cursor on the "O" and hold down your mouse button. A window should open allowing you to choose "continuous". Go to analyze on the menu bar. Choose "fit y by x"
pick age as your X variable and height as your Y variable and choose ok. That should produce a scatter plot.

JMP.IN WIN

Can JMP IN 4 or higher be installed on a network server and not run locally?

No. Due to certain entries in the registry, JMP IN 4 must be installed locally on each client machine.

JMP.IN WIN

When I go to launch, I receive the message "failed to copy jmp.per".

Uninstall the program, and then reinstall, but choose all installation defaults. You can change the destination drive, but not the destination folder.

JMP.IN WIN

When I use the calculator function I either get an error message or my screen freezes.

The problem is related to your video card, especially 3-D accelerated cards..
Adjust your color palette to 256 colors and/or your desktop to 640x480. If it still fails, adjust your graphics accelerator to basic functions. (Start...Settings...Control Panel...Display...Settings...Advanced Properties...Performance).

You may, however, want to run the program in Safe Mode (F8 at "Starting Windows 95/98..." boot-up( so you do not have to limit the output of your video card.
Once you reboot from Safe Mode, all will be back to normal.

JMP.IN WIN

When I try to use the "check" and "$" symbols in JMPIN, they do not work.

See Appendix B of JMP Start Statistics.
Not all platforms have these menu items.

JMP.IN WIN

I have JMP IN 3.2.1 on a Windows machine.
I am having problems launching the software.

You must download a patch to version 3.2.6 to solve Y2K compatibility issues.

Please point your web browser to the following URL address (case-sensitive):

ftp://tech:helpme@ftp.thomsonlearning.com/
public/jmpin321/326patch/

Download and launch 321to326.exe.

Follow the onscreen instructions to update your version of JMP IN.

JMP.IN WIN

When I try to print a graph, I get a missing or corrupt file error. I've tried reinstalling both JMP IN and my printer drivers.

The following message may appear when printing JMP output to a Hewlett Packard DeskJet 500c/600c/800c or 1000c series printer:

HP DeskJet Status: Printer driver problem. Data required by the
printer driver cannot be found or has been corrupted. Restart
Windows and try printing again.
This problem is especially likely to occur when printing JMP graphics output which has vertical axis labels. The problem has been acknowledged by Hewlett Packard as a known bug in the printer drivers under Windows.

To circumvent the problem, there is a new option beginning in JMP Release 3.2 under Windows called NoRotatedText. By default, this option is set to `0`, which means that a vertical axis label will be rotated when drawn. To circumvent the printer driver error, the option should be set to `1`.

To implement the change, add the following line to your JMP.INI file in the [Preferences] section:

NoRotatedText=1

NOTE: The JMP.INI file is located in your Windows system directory
e.g. c:\Windows or c:\Windows95 or c:\Winnt.
An alternative to using the NoRotatedText option is to journal your output and save the RTF file for printing in another application or copy/paste your output into another application.

JMP.IN WIN

How do I import SAS files?

JMPIN has a file import feature for importing SAS Transport files. Files in this SAS transport format will have a file extension of XPT. If the files are in the XPT format you should be able to open them in JMP IN. Go to File.. Import.. SAS Transport File.
You may also want to visit www.sas.com for more info on Transport files.

JMP.IN WIN

How can I access Variance Inflation Factors in
JMPIN 4.0?
I know you can get them using the inverse correlation
matrix of the predictors, but there should be a more obvious way.

In the output from a Fit Model analysis, just right-click (context click) in the parameter
estimates table. Then, choose Columns->VIF.

JMP.IN WIN

I'm having difficulty using JMPIN 4.

Student support is limited to installation issues only.
If you are a student, you can access the FAQs at www.jmpdiscovery.com, or contact your instructor.

If you are an instructor, please email verification that you are an instructor using the product in a classroom environment. This can include name, email, and phone# of any other faculty such as department chair or dean; your sales rap's name and email; a page on your school's website that verifies your position and email address.

Please also include a detailed explanation of the problem.
If you are not using a dataset that accompanies the CD, then include the dataset also.

Please email all of this to:
chris.valentine@thomsonlearning.com

This information will then be forwarded to SAS for their suggestions.

JMP.IN WIN

Where are my Help Files?
I have JMP IN version 4.

From the CD, run the setup.exe file.
Choose to Add/Remove Components. Then choose to Add all of the components for the Help feature.

Once this is done, if you still can't access the Help files from within the program, launch the following file with your web browser:
c:\program files\sas institute\jmpin4\help\mainpage.htm

JMP.IN WIN

I'm receiving error messages when attempting to do a normal quantile plot with JMP IN4 for Windows.
Occasionally the application also crashes.

Please download a patch file from our FTP site.
Please note: The patch is 13MB, if you need an alternate way of getting the patch, please either email tl.support@thomson.com and include a mailing address, or call 1-800-423-0563 x3.

To download:

Point your browser to the following URL address (case-sensitive):

ftp://tech:helpme@ftp.thomsonlearning.com
/public/jmpin4/

Download jmpin404_upgrade.exe to your hard-drive (preferably your Windows Desktop). Once downloaded launch the file and follow the onscreen instructions.
----------------------------------------------------------------------------
AOL Users: AOL`s web browser cannot access this site, you will need to use either Internet Explorer or Netscape to access the site. Or contact us for a CD.

JMP.IN WIN

How do I open an excel file in JMP IN? When I do file/import, the data comes in as one long column.

In Excel, save the file as a text document Text (tab delimited). text. Open that file in JMP IN using Import/text, other.

JMP.IN WIN

How to get the 90%,80%,99% confidence interval estimate of
the population um.
I can see in on the "Distribution" but only for 95%

There is no option for choosing anything other than a 95% confidence level in JMP. That seems to be the standard degree of measurement. It is advisable to look at your sigma's rather than be concerned with changing the confidence level.

JMP.IN WIN

I have a HP Deskjet series printer.
I'm having various difficulties with printing.

The Deskjet series printer issue you have mentioned has been reported on JMP's web site. Since you have purchased a student version of a professional product, visit the web site of the professional version. Student products, in general, do not have their own web sites.
www.JMPdiscovery.com.

When I did a search on your issue, this is what I found:

"JMP output does not print on HP DeskJet printer series 600/800

This is an update on the Hewlett Packard DeskJet printer problem encountered by many JMP users. The problem is known to occur when trying to print JMP output to the Hewlett Packard color printer 660c, 850c, 870c series. You will receive the following error:

HP DeskJet Status: Printer driver problem. Data required by the
printer driver cannot be found or has been corrupted. Restart
Windows and try printing again.
The problem began with version 5 of the DeskJet 660c/850c driver. Upgrading to a newer driver does not fix the problem. The problem also exists with version 9.2 of the DeskJet 870Cse driver.

Hewlett Packard has acknowledged that this is a bug in their printer driver

To circumvent the problem, there is a new option beginning in JMP Release 3.2 under Windows called NoRotatedText. By default, this option is set to `0`, which means that a vertical axis label will be rotated when drawn. To circumvent the printer driver error, the option should be set to `1`.

To implement the change, add the following line to your JMP.INI file in the [Preferences] section:

NoRotatedText=1

NOTE: The JMP.INI file is located in your Windows system directory
e.g. c:\Windows or c:\Windows95 or c:\Winnt."


I'm hoping this solution will work. Since I can't replicate your issue and this fix is for the Pro version, I can't be certain.

Installing additional drivers for a Deskjet 500 printer, and then telling JMP IN to use those drivers.

Another solution, which also solves you not being able to print the graphs, is to use the Journal function.
When you have created the object you want to print, open the Journal function under Edit. From here you will see all the work you have done. You can then save the journal as an RTF file and then open and print it out of any Windows based word processor.
Another way to export a graph that you can see all of on the screen is to hit ALT+Print Screen and then go to a Paint program and hit Edit...Paste.

JMP.IN WIN

I have JMP IN 4.
When you specify the mean and standard deviation, the center line and control
limits for an S-chart are wrong. The plot of the standard deviations, however, is correct.

This issue is being looked into.
It only affects JMP IN, not JMP.

JMP.IN WIN

How do I save my .jmp to a .txt format?

1) Click on File from menu bar
2) Select Save As from drop-down menu
3) Change Save As Type to:
Text Files [*.TXT]
4) Click the empty circle next to Text Format
so that it is darkened.
5) Click the Save button.

KELLER & WARRACK

I have Office 97, and am getting error messages using my Data Analysis Plus Add-in.
I have Keller and Warrack`s "Statistics for Management and Economics 4e".

For Excel 97 users, please download an updated Add-In file from our FTP site: (case-sensitive)

ftp://tech:helpme@ftp.thomsonlearning.com/
public/STATS/keller/statsecon4e_97update/

(if you have Internet Explorer, right click on the file(s), and choose "Copy to Folder")

There is also a readme file available at this site.
This will install an updated version of the addin.
Also, do not use Tools... Addins to load the addin, rather, just go to File... Open from within Excel and open it as you would any data file, then choose Enable Macros.

KELLER & WARRACK

Where can I find additional information, exercise, and cases for the book, "Statistics for Management and Economics 4e", by Keller and Warrack?

Please visit their web site at:
http://www.globalserve.net/~gkeller

KELLER & WARRACK

Does the Keller Warrack Statistics 4e (0534515843) book come with the Minitab program?

No, it only has a data disk with Excel and Minitab files.

KELLER & WARRACK

I am using Statistics for Management and Economics 5e,(isbn 0534368301) and am having trouble installing and using the addin/datasets.

Please download an updated Add-In file and datasets from our FTP site: (case-sensitive)

ftp://tech:helpme@ftp.thomsonlearning.com
/public/STATS/keller/keller5e/

(if you have Internet Explorer, right click on the file(s), and choose "Copy to Folder")

Click and download install_keller5e_excel.exe to your Desktop. Once downloaded, double-click to begin installation.

Also, do not use Tools... Addins to load the addin, rather, just go to File... Open from within Excel and open it as you would any data file, then choose Enable Macros.

KELLER & WARRACK

I'm having trouble installing the Excel Data Files for Keller and Warrack`s Statistics for Management and Economics 4e.

It is often easier to download the files in a self-extracting format.

Please go to this URL (case-sensitive) with your Web browser:

ftp://tech:helpme@ftp.thomsonlearning.com
/public/STATS/keller/statsecon4e/

Download (if you have Internet Explorer, right click on the file(s), and choose "Copy to Folder") to your hard-drive (be sure to note where you save the file to) and then launch excel.exe.

Follow the onscreen instructions.
This will install an updated version of the addin.
Also, do not use Tools... Addins to load the addin, rather, just go to File... Open from within Excel and open it as you would any data file, then choose Enable Macros.

KELLER & WARRACK

I am using Statistics for Management and Economics Fifth Edition by Keller/Warrack (0534368301).

In Chapter 6 of the text it references problems that should have data files, but the data files do not appear to be on the CD. Where are they?

The data files for all problems in chapter 6 were not included on the CD. Please refer to Gerald Keller's home page for a list of corrections for chapter 6 and other chapters.
The web site is:

http://web.globalserve.net/~gkeller/correct99.html

**IMPORTANT: The student should look at the inside of the textbook to determine which printing of the textbook they have. Each printing has different corrections.(To determine the printing turn to page iv where the following appears:
"Printed in the United States of America" followed by a series of numbers.
The first printing is identified by: 10 9 8 7 6 5 4 3 2 1
The second printing will display 10 9 8 7 6 5 4 3 2
The third printing will show 10 9 8 7 6 5 4 3 )

KELLER & WARRACK

Where is the histogram function?

This is part of the Data Analysis add-in. This is NOT the Data Analysis Plus add-in included with the textbook.
The Data Analysis add-in is part of Excel. You must run the setup application for your Excel, and choose to add components. Please see below for more information.

Data Analysis... and Data Analysis Plus
We have written this page to help clarify the difference between Data Analysis Plus and Data Analysis... .

Data Analysis Plus is the collection of macros we created to augment Excels rather meager offering of statistical procedures. Data Analysis... is Excels meager offering.

To access Data Analysis... , click Tools. If Data Analysis... does not appear, click Add-Ins... and select Analysis ToolPak. If Analysis ToolPak is not shown you will need to install it from the original Excel or MS Office diskettes or CD-ROM. Run the setup program and follow instructions.

After the installation check your computer by clicking Tools. Data Analysis... and Data Analysis Plus should be on the menu.

KELLER & WARRACK

I can't add the Stats.xls addin on my MAC.

I click Tools...Add-in and select the stats.xls, enable macros, and get the following error:

MS Visual Basic error in loading dll

MS Visual Basic Device I/O error

The solution can be found on the Microsoft Website - Article Q184659.
Moving the two (2) Files, PPC Registration Database and Office Registration
Cache to the Trash as Described in Q184659 solves the problem.

OTHER

I have the AMPL CD and it no longer works.

This program will not run after December 31, 2001.
ILOG wants to ensure that you have the latest version. Newer versions of this software may be made available periodically. ILOG will see to it that a newer version becomes available before this one expires.
Please go to the AMPL web site to get a newer version:
http://www.ampl.com/ampl

OTHER

I have a Duxbury Networking Modem product.

You have contacted Duxbury Publishing Company, not Duxbury Networking. Duxbury Networking's Modem Technical
Support is available from the following:

Modem Support and Technical Assistance

Johannesburg

Theo Thiart
tthiart@duxbury.co.za
(Tel) 27-11-646 3323
(Fax) 27-11-646 3079


Cape Town

Darren Swannepoel
darren@duxbury.co.za
(Tel) 27-21-423 7115
(Fax) 27-21-423 2463

OTHER

I have the Duxbury Braille Translator and I need help.

This product is not published or sold by Duxbury Press.

It is made by Duxbury Systems.

Duxbury Systems, Inc.
435 King Street
P.O. Box 1504
Littleton, MA 01460 USA
http://www.duxburysystems.com/

Email for general inquiries: info@duxsys.com
Email for tech support: support@duxsys.com

Telephone technical support for DBT and MegaDots is available Monday through Friday, 9AM to 4:30 PM ET

Tel: +1-978-692-3000
Fax: +1-978-486-9712

OTHER

My CPLEX license has expired for the here are
AMPL Plus Student Edition

Here are instructions for updating your license:
1. Using a web browser, navigate to:
http:\\www.modeling.com
2. Read and follow the instructions under the heading, "Important
Information about the AMPL Plus Student Edition."

OTHER

Minitab - Can it be networked or site licensed?

ITP cannot provide any network or site license rights for Minitab.

All licensing inquiries regarding Minitab should be sent to Minitab, Inc. at 800-448-3555, 814-238-3280, or via their website at www.minitab.com.

OTHER

I have "Elementary Statistics 8e" by Johnson/Kuby.
On page 39 it instructs you to go to the following URL to download the TI83 program:

http://barney.bloomu.edu/
~skokoska

This site is no longer active.

Unfortunately the individual maintaining that site no longer does. Since they were not part of Thomson Learning, we have no way to contact them.
As a substitute, we recommend these alternative sites, although we can't be responsible for the content or the longevity of the sites:

http://www.ti.com/calc/docs/83.htm
Texas Instruments Main Page

http://www.geocities.com/SiliconValley/
Lakes/5081/RichsTILink.html

Site containing links to various TI sites

OTHER

I would like additional information about the
textbook and software for Management Science by Winston and Albright.

The authors have a website which has
an errata sheet posted there as well as
other helpful information. Please go to:

http://www.indiana.edu/~mgtsci/

Note: This is case sensitive.

S-PLUS 4.0

I am having trouble getting S-Plus to accept my serial number.

Be sure to type in SE as well as the number.

S-PLUS 4.5

I can't find my serial number. The installation will not continue without it.

Your serial number can be found on your S-Plus Product Registration Card. It is located on the right-hand side at the top. Be sure to include the characters SE.

S-PLUS 4.5

What are the limitations of the student version.

Imported data can contain no more than 20,000 cells and/or 1,000 rows.
The software is licensed for the educational community. Commercial usage is a violation of the license agreement.

S-PLUS 4.5

I have two plots on a single graph.
How do I set it up so that the two plots are using separate Y variables. I want one of them plotted with a Y-axis on the left, and the other with a Y-axis on the right.

Once you have created your two plots sharing the same Y axis:
Double-click on one of the upper-most plot points (or line if you did a line graph). You will get the Line/Scatter Dialog box. In the Scale To portion of the Data to Plot, specify 2 for the Y-axis #.
Click OK.

S-PLUS 4.5

How much is the Student Version of S-Plus 4.5?

S-Plus 4.5
Student Edition
Published by Duxbury Press
© 1999
ISBN/ISSN: 0-534-35873-X

Price: US $74.95
Price: Canada $110.95

Visit www.duxbury.com for more info.

S-PLUS 4.5

I would like to create a cumulative frequency graph, not unlike the one
I can get from the QQ Normal graph option. But, I would like to have the
data values on the X axis and the corresponding percent values on the Y
axis--this is how I normally see these kinds of plots. I could use this
plot by changing the # of std. dev. on the X axis to their corresponding
percent values, but this seems like an unnecessary step.

I can of course, create two columns of data, one for the sorted values
and one for their corresponding percent value. However, in Matlab and
other programs I have used there are built in algorithms for this. I cannot find a corresponding solution in your manual. Is there one, or must
I do the calculations myself?

The kind of plot that the user wants to create can't be DIRECTLY created
using the S-PLUS 2000 graphical interface. He can tabulate the values
obtained from computing the cumulative density function(CDF) as he
suggests in his email message and use the desired x and y-coordinates, but
this still doesn't give him the reference line that he can get from
plotting a QQ-Normal graph. You can tell this user that we have plans to
add a `Pareto Plot` option to the next version of S-PLUS for Windows that
will have a `cumulative frequency` option that will allow him to create
this kind of plot.

Here is a Splus function that will compute the CDF-function(P(x) <= x)
and tabulate the results. This may be somewhat helpful to the user.


mycdf <- function(x) {
probvals <- (rank(x) - 1)/(length(x) - 1)
quantvals <- qnorm(probvals)
result <- cbind(x, prob = probvals, quantiles = quantvals)
return(round(result, 3))
}


Example:

> Axum6$V2
[1] 1.0 3.0 4.5 5.0 5.5 6.0 6.5 7.5 9.0 12.0


> mycdf(Axum6$V2)

x prob quantiles
[1,] 1.0 0.0000000 -Inf
[2,] 3.0 0.1111111 -1.2206403
[3,] 4.5 0.2222222 -0.7647097
[4,] 5.0 0.3333333 -0.4307273
[5,] 5.5 0.4444444 -0.1397103
[6,] 6.0 0.5555556 0.1397103
[7,] 6.5 0.6666667 0.4307273
[8,] 7.5 0.7777778 0.7647097
[9,] 9.0 0.8888889 1.2206403
[10,] 12.0 1.0000000 Inf

S-PLUS 4.5

The Next button is grayed out on the screen where I entered my name, school and serial number. I can only click on Back. I used the Serial Number from the S-Plus Product Registration Card.

You need to add the letters (usually SE) in front of your Serial Number. These letters can be found printed on your registration card as part of your serial number.

S-PLUS 4.5

WARN ALL POTENTIAL CUSTOMERS!!!

S-Plus Student version has a limitation that is not mentioned on the outside of the package or on the web site:
Users are limited to 1,000 rows of data.

Be sure they are aware of this before purchasing.

SEEING STATISTICS

Where do I register and use "Seeing Statistics" by Gary McClelland?

http://www.seeingstatistics.com/

STATAQUEST 4

I have received a new site license code and have experienced a problem trying to use it. I received an error saying that the password/license has expired.

Please contact site licensing to make sure you have a valid site license (1-800-423-0563 ext1)

If the license is valid, then use the site license disk and do the following:

1) Create a file called stata.exe (it does not matter what is in this file -- it can just be an empty text file) in the same directory as the stinit.exe program.

2) Type stinit stata

3) Stinit will prompt you for the codes which were sent to you and will also ask for a name and organization.

4) Rather than a name and organization you may want to put something like

LINE 1: School Name
LINE 2: School Location

5) After you input the license information, stinit.exe will create a file called stata.lic.

6) You should rename this file to wstataq.lic

This wstataq.lic file is all that you need and send to the network sites.

You can copy this license file into your StataQuest directory and everything will work.

The above procedure is for either Windows 95 or Windows 3.1 and the codes will work for StataQuest 4 for Windows 95 or Windows 3.1.

STATAQUEST 4

I'm having trouble installing Stataquest4 on our network as a shared application with Windows 3.1.

1) Make sure that you have the necessary site license files, as well as all the paperwork that goes along with the license (1-800-423-0563 ext3)
2) Install StataQuest on the server
3) Once the files are obtained - rename wstataq.exe to stata.exe and copy the SL files to the Stata directory
4) execute the stinit.exe file and answered the information prompted with the SL paperwork, (the paperwork has all the codes and passwords)
5) rename stata.exe back to wstataq.exe
6) The user can know set up the executable paths on the clients.

STATAQUEST 4

I have a shortened menu bar. Several functions are missing.

Quick fix: type sqmenu at the command line. (lower-case)

If you have a shortened menu bar showing up in StataQuest 4 from a shortcut, try this:
Double click on the shortcut icon with the right mouse button. Select properties, choose shortcut. In the target window in the target window, add a space and sqmenu. Click ok. When StataQuest is launched from the shortcut now, all menu bar items should appear. This works for Win 3.1.1 also

STATAQUEST 4

How do I make a graph?

Go to file -open - in sqdata open airlines. Go to graphs on menu bar, select one variable -histogram - continuous data. Select one variable, fueldom from list and select draw. Graph will appear

STATAQUEST 4

How do I import Excel files into StataQuest?

StataQuest's maximum file specifications are given on page 3 of the StataQuest 4 text.. (4000 data elements ) total data elements is the product of rows X columns. Page 27 contains info on inputting data through text files. Page 31 has information on dealing with spreadsheet data.
In a nutshell:
1. Create your Excel file minding the rules on page 31
2, Do a save as, saving the file in a text format (.TXT) in Excel.
3. Open the (txt)file in StataQuest.

STATAQUEST 4

Is there a Mac version of Stata Quest4?

There is a Mac version that you can download.

Please point your browser to the following URL address: (case-sensitive)

ftp://tech:helpme@ftp.thomsonlearning.com/
public/stataq_mac/

Download the file. It will automatically install onto your Desktop.

STATAQUEST 4

I'm having trouble installing Stataquest4 on a network.

Here are instructions for installing Stataquest 4 for Windows 95 onto a network server.

1. Make sure that you have the necessary site license files, as well as all the paperwork that goes along with the license.
If not, contact Ashley Minton-Site license administrator at 1-800-423-0563 option #1, extension 5402.

2. Install the individual version on the server by running the from the run dialog box.

3. Once the files are obtained- rename to and copy the network files and to the directory on the server.

Example if your renaming in from the Dos Prompt: where h: is the network drive in this example.

4. Now bring up the window and type the following at the

where h: is the drive letter for the server in this example.

5 Now continue with filling in the information for the Serial number, Code and Authorization.

6. Once that is completed, rename back to .

7. Rename to

8. Rename to

9. Exit to Windows 95 or NT and click on the shortcut or taskbar to execute the program.

If you have any questions, please call ITP Technology Services at 1-800-423-0563 option #3.
Hours are 8:30 - 6:00 Eastern Standard Time.

STATPRO

I'm having trouble with Solvertable.

Remove it from the Tools... Addins section of Excel.
Then, delete your current solvertable. Go to Start... Find. Files and Folders. Do a search for "solvertable". Delete all instances of it.


Please go to the following URL address to download Solvertable (case-sensitive):

ftp://tech:helpme@ftp.thomsonlearning.com
/public/STATS/solvertable/

Download solvertable_install.exe to your Windows Desktop.
Once downloaded, double-click to begin the installation.
Follow the onscreen instructions.

To launch the addin, we recommend doing it a bit differently, but it's the most reliable.

Launch Excel. Go to File... Open. Navigate to the C:\Solvertable folder.
Double-click solvertable.xla.
Click "Enable macros"

Use solvertable as normal.

STATPRO

What is the directory folder default name where the data files and decision tools for
Data Analysis & Decision Making w/MS Excel
(isbn 0534261248)

Files for "Data Analysis and Decision Making"
install into this path C:\ALBRIGHT

The files below install into the specified textbook directories above:
StatPro Excel add-in
RandFns Excel add-in
SolverTable Excel add-in
Case Files
Example Files
Problem Files
-------------------------------------------------------

The Palisade Decision Tools Suite files install into the same path C:\DTOOLS for both "Data Analysis & Decision Making" and "Managerial Statistics" books.

The files below install into the DTOOLS directory mentioned above:
@RISK
TopRank
PrecisionTree
BestFit
RISKview

NOTE: All the files are checkmarked on the installer, and the customer can custom install by deselecting any of the items above. They also have the ability to change the directory names on the installer as well.

STATPRO

I have can't do any
Managerial Stats by Albright, Zappe, Winston.

I can't get the Scatterplot feature to work with problem 2-8.

The problem is that StatPro tries to "sense" the data range. Usually, it's correct, but
this time it's not. It guesses that the data range is A3:M29.
The fix is simple. Override the guess and enter A3:L28 as the data range (in the first step of
StatPro).

STATPRO

I am receiving a Protection error when I attempt to reinstall the Decision Tools Suite v3.5.

Please download a patch file from our FTP site.

Point your web browser to the following URL address (case sensitive):

ftp://tech:helpme@ftp.thomsonlearning.com/public
/STATS/dtools/

Download dtools_clearout.exe to your Windows Desktop (if you have Internet Explorer, right click on the file(s), and choose "Copy to Folder").
Exit your web browser and then double-click the dtools_clearout on your Desktop.
Follow the onscreen instructions, the file will automatically extract and make the fix.

STATPRO

I have the new Decision Tools suite. Installation went fine. When I try to launch any of the add-ins from my "Start" - "Programs" ...I get the error "This wkbk contains a type of macro (excel 4.0 macro) that cannot be disabled or signed. Therefore it cannot be opened under high security levels.

Go to Tools... Macros... Security.
Change the security to Medium.
Exit Excel.
Relaunch Decision Tools from the Start Menu and choose to Enable Macros, repeatedly if necessary until all macros are added.

Please note: This is a lower security setting, be cautious of all macros you enable in your Office products.

STATPRO